Digital transformation & change

Helping organizations turn IT strategy into outcomes

I work with cross-functional teams to design and deliver digital transformation programs – with transparency, collaboration, and a pragmatic mix of classic and agile methods.

Get in touch View selected projects
Program & Project Management Change & Organizational Development Cloud, Data & Web Technologies Automation & AI

About

About myself

I focus on strategic customer programs, change processes and digital transformation – with a strong IT background and many years of experience in hybrid and agile project management.

“The way to get things done is not to mind who gets the credit for doing them.”
– Benjamin Jowett

In my projects, I put a strong emphasis on transparency and collaboration, working with cross-functional teams and flat hierarchies. I am used to international environments and have managed on-site teams, outsourcing partners as well as offshore and nearshore teams in Asia and Eastern Europe.

My expertise spans web technologies, cloud computing, data analysis, automation and AI. Over the years, I have gained deep insight into the internet industry, e-commerce and several other sectors from an IT perspective.

Hybrid project management Scrum & agile frameworks DevOps & continuous delivery Design Thinking

How can I help?

Topics where I can support

From first ideas to rollout: I support you in structuring initiatives, aligning stakeholders and enabling teams – so that digital transformation delivers tangible results.

  • Teams & collaboration

    👥 Cross-functional teams & collaboration

    Building cross-functional teams, establishing clear roles and enabling effective collaboration across departments and locations.

  • Culture & change

    🧭 Transparency & flat hierarchies

    Designing working models that increase transparency and empowerment, while keeping responsibilities and decision paths clear.

  • Digital & Cloud

    ☁️ Digitization, Automation, AI & Cloud

    Supporting you in translating digital strategies into concrete cloud and platform initiatives, including customer-facing services.

  • Customer focus

    🤝 Customer focus & service processes

    Helping teams understand end-user needs and designing processes and tools that actually improve the customer experience.

  • Change & rollout

    🔄 Change Management

    Planning and guiding change processes – from stakeholder analysis to communication, training and adoption support.

  • Execution

    📊 Project Management & Process Analysis

    Structuring initiatives, analyzing processes and making sure that projects deliver measurable results – not just slide decks.

  • Coaching

    🧑‍🏫 Coaching & Training

    Coaching project teams and leaders on working with agile and hybrid methods, tailored to your organization’s context.

  • Leadership

    🧑‍💼 Team Management

    Leading and mentoring distributed teams with diverse backgrounds, aligning them around shared goals and clear priorities.

Selected projects

A few accomplishments

A small selection of customer projects I supported as project lead, change consultant or product owner.

Arvato Bertelsmann

Arvato Supply Chain Solutions SE

Program Management & Change Consulting

Program Management and Change consulting for strategic corporate programs. Agile Project Management with a focus on Digital Transformation and Cloud. Support of a company-wide strategic program for Digital Transformation as the Transformation Lead of the Arvato SCS IT department: Workshop organization, identification of pilot use cases and projects, Definition of agile role descriptions for IT team members.

Digital transformation Program management Cloud
Microsoft

Microsoft

Product Ownership – Courseware Marketplace

Product Ownership for Courseware Marketplace, an online B2B marketplace operated by Arvato, where Learning Partners worldwide can purchase official Microsoft course material (print and digital). The digital courseware is being delivered via an E-Reader app running on Windows, Android, iOS and on the Web.

Product ownership Marketplace Multi-platform delivery
Toll Collect

Toll Collect GmbH

Knowledge Portal Rollout

Project management and consulting for the implementation and rollout of an online diagnostic and support portal for service employees, based on the eGain Knowledge Agent module, using eGain’s CBR engine. In addition, the portal has been integrated with Toll Collect’s HPSM support ticket system.

Knowledge systems Support processes
Arvato Bertelsmann

arvato eCommerce GmbH

International Customer Service Platform

Project management and consulting for an international and multi-lingual rollout of the eGain platform for the client’s customer support center (Mail & CallTrack, Web Self Service, Pro-active Chat). In addition, an ERP system, the telephony system and further internal tools were integrated, using Web Service technology.

Customer service Platform rollout Integration
Coolblue

Coolblue B.V.

Service Organization – eGain Rollout

Project Management for the implementation and rollout of the eGain platform (Mail & CallTrack) within the service organization of Coolblue B.V., which is the largest Online Retailer in the Netherlands. Also in scope is the integration of a telephony system and the client’s ERP solution via Web Service technology.

E-commerce Customer service
Telefonica

Télefonica Soluciones

International Service Center

Project management and consulting for an international and multi-lingual rollout of the eGain platform for the client’s service center (Mail & CallTrack). The platform is operated on behalf of Télefonica’s own customer NH Hotels. In addition, the telephony system of the end customer was integrated, using Web Service technology.

Telco Hospitality Service center
Concat

Concat AG

IT Solutions

Support of multiple public and private cloud build-out initiatives as well as end-to-end migration projects to Microsoft Cloud environments, including infrastructure modernization, workload transition, and stakeholder enablement.

Cloud Modern Workplace Azure
gematik

Telematik Pro

by Concat AG

Program Management of the development, regulatory approval and GTM launch of modern, cloud-based healthcare applications, ensuring compliance with sector-specific standards, secure architecture design, and coordinated delivery across multidisciplinary teams.

eHealth Cloud IT security

Next step

Contact

If you are interested in my expertise and want to learn more about myself, kindly get in touch with me via my profiles on XING or LinkedIn. I will get back to your request or message as soon as I can. Please let me know if you want to receive my complete CV and a full overview on my projects and I will be happy to provide it to you.

Please include a short note on your organization, the context of your initiative and your preferred way of working together.

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